CANCELLATIONS
Sedans and SUVs: Cancellations for sedans and SUVs must be made at least 6 hours before the scheduled pickup time. Any cancellations made within 6 hours of the service time will be subject to a cancellation fee at full charge.
Wheelchair-accessible Vehicles: Cancellations for wheelchair-accessible vehicles must be received at least 24 hours before the scheduled service date. Any cancellations made within 24 hours of the service time will be subject to a cancellation 50% charge fee.
Vans, Buses, and Stretched Limousines: Cancellations for vans, buses, and stretched limousines must be made at least 2 weeks before the scheduled service date. Any cancellations made within 2 weeks of the service time will be subject to a cancellation fee at full charge.
Reservations within the Cancellation Period: Any reservations made before the cancellation period will be considered final and subject to cancellation fees if canceled within one hour of reserving.
Please note that we will send you an email confirmation of any cancellation. It is essential to retain this email as proof of cancellation.
In case you do not receive the cancellation confirmation via email, please call our office at (416)388-1911 to ensure that the cancellation is confirmed.
Additionally, for Coach Buses, we require cancellations to be made 2 weeks before the reservation date. Cancellations made within 14 days of the reservation will incur a charge of 3 hour charge+ plus HST.
We want to remind you that Skylink Limousine Service cannot be held responsible for delays caused by inclement weather conditions or mechanical issues due to weather.
For Airport Arrivals & Departure Transfers, we kindly request that cancellations be made no less than 6 hours prior to the pickup time. If you have booked a roundtrip order, please remember to cancel each leg of the journey separately.
In case there is any issue with your airport pickup and you cannot find our car, please call our office at (416)388-1911 before arranging alternative transportation. Failure to contact our office before making alternative arrangements may result in the full amount being charged for the trip.
CHANGE POLICY
Skylink Limousine Service requires that all changes be received by email (changes cannot be made with drivers) at least 3 hours prior to pickup for all orders and are subject to availability. If a change cannot be accommodated & results in a cancellation you will be charged in full for the order.
SMOKING POLICY
To ensure a healthy and pleasant environment for everyone, smoking of any kind, including cigarettes, marijuana, and vaping, is strictly prohibited within all vehicles associated with our organization. This applies to company-owned and work-related personal vehicles.
This policy is in accordance with both our commitment to well-being and legal mandates, such as the Smoke-Free Ontario Act (SFOA), which designates all workplace vehicles as smoke-free spaces at all times.
Failure to comply may result in a cleaning fee of up to $500.
WHOLLY-OWNED SUBSIDIARIES
Skylink is the parent company of the following: Excel Worldwide Limousine Services and Rosedale Limousine Services. The above Policies and Conditions Apply.
CASH CALLS
For cash call orders, we require an active credit card on file. A 50% deposit is pre-authorized on your card as a temporary hold to ensure funds. This hold is released after our driver collects the cash payment upon delivery. Your privacy is important; your card details are secure and used only for the transaction. In case of payment issues, the deposit may be retained temporarily for resolution. By placing an order, you agree to this policy. We may update it with
notice.
PAYMENTS
Unless you are a Large Corporate company with a written agreement linked to accounts payable, all businesses, bookers, and individual passengers must have an active credit card on file for charges after the order is completed. If Large Corporate companies have not yet made a written agreement with us, we encourage them to contact Skylink for further assistance.
PAYMENT POLICY CHANGE
Any quotes received may have extra fees added at the time of billing. If any stops, wait time, client-caused damage or toll use is reported by the driver after your trip, those charges will be applied, without further notice.
Skylink Limousine Service. reserves the right to cancel or change any vehicle requested, according to availability. Should a client have an exact vehicle in mind, they must explicitly request it in writing, with the understanding that if any mechanical issues arise, that vehicle may be replaced by one that is comparable.
DEPOSITS
For Weddings, Proms, and major events, a minimum booking of 5 hours is required. To secure a specialty vehicle (MV-1 not included), a 50% non-refundable deposit is needed upfront.
ADDITIONAL CHARGES
Please be aware that reservations made after midnight may incur additional charges, which will be calculated at a time-and-a-half rate.
Fees Charged for:
Booking for a airport pickup for an arrival after midnight
Booking a Reservation between 12:00 AM – 4:30 AM EST.
All deposits are non-refundable.
PAYMENT
We require a major credit card at the time of booking to guarantee your reservation. The credit card will be charged 24 hours prior to your scheduled service. We accept the following credit cards:
- Visa
- Mastercard
- American Express
- Diners Club
RATES
All published rates are subject to change without notice. Rates are confirmed once reservation has been made.
All prices are billed in local currency CAD dollars.
For all point to point reservations wait time will be charged in 15 min increments once the grace period of 15 mins has elapsed.
CANCELLATION AND NO SHOW FEES
Cancellation of sedans, SUVs, and limousines within 6 hours of scheduled pick-up will result in a full charge.
Cancellation of Vans, Sprinter or Transit and Stretch limousines within 24 hours of scheduled pick-up will result in a full charge.
Cancellation of minibus with less than 48 hours notice will result in a full charge.
A “no show” fee equal to the full fare will be charged when the passenger fails to show up at designated location.
To avoid a “no show” fee please call our dispatch at (416)388-1911.
CONDITIONS OF TRANSPORT
Skylink Limousine Service Ltd. reserves the right (and delegates to its drivers the right) to refuse to carry any person who is thought to be under the influence of alcohol or illegal drugs and/or whose behavior is considered to pose a threat to the driver, the vehicle or the other passenger(s).
Skylink Limousine Services and affiliates are not responsible for lost, damaged or stolen items left in the vehicle.
Smoking is not permitted in any vehicles.
Any kind of drugs or alcohol are not permitted in any vehicles.
Skylink Limousine Service Ltd. will endeavor to ensure that all transfers arrive at the agreed upon time. Skylink Limousine Service Ltd. will not incur any liability whatsoever in the event of any delay due to causes beyond its control. Vehicles are fully insured for passenger and third party claims, as required under local law. Skylink Limousine Service Ltd. cannot accept any liability whatsoever for accidents or injuries during any portion of any transfer. Customers’ property is carried entirely at their own risk and no responsibility can be accepted for loss or damage.
Circumstances beyond the control of Skylink Limousine Service Ltd. may prevent the timely delivery of guests to their destinations. Anything beyond the control of Skylink Limousine Service Ltd. that interrupts or stops any transfer does not in any way result in any liability for Skylink Limousine Service Ltd. The following are examples of circumstances which are not within our control:
- Missed flights due to transportation delays
- Accidents causing delays to the vehicle
- Exceptional or severe weather conditions including snow or flood.
- Accidents on the road
- Vandalism and terrorism
- Unforeseen traffic delays
- Problems caused by other customers
- Other circumstances affecting passenger safety
- Bookings that have been made showing incorrect details of dates, flight times etc.
- The list is not exhaustive
Damage or spills in vehicles will be charged for repair or clean up costs.
Skylink Limousine reserves the right to substitute for another vehicle providing it is the same or equal size.
PRIVACY
Skylink Limousine Service Ltd. does not sell, rent, barter, or share your information with any outside organization.